Velasienne

At Velasienne, your satisfaction is our top priority. We are committed to providing an exceptional experience with every beauty product you purchase. If, for any reason, your order does not meet your expectations, our dedicated Customer Care team is here to assist you.

Returns

• We accept returns for products that are unused, unopened, and in their original packaging.

• Certain items, including personalized or final sale products, are not eligible for return.

• To initiate a return, please contact our Customer Care team at orders@velasienne.com or through our website. We will guide you through a seamless and secure return process.

Refunds

• Once your return is received and inspected, your refund will be credited to your original payment method.

• Please note that shipping costs are non-refundable, except in the case of defective or incorrect items.

Exchanges

• Exchanges are available for items of the same product and size, subject to availability.

• Contact Customer Care for assistance, and we will ensure your replacement reaches you promptly.

Damaged or Defective Products

• If your item arrives damaged or defective, please reach out to us immediately with photos of the product.

• We will provide a replacement or full refund, including any shipping costs, so you can enjoy your beauty purchase without worry.

Our Commitment

• At Velasienne, we stand behind every product in our curated collection. Your satisfaction and confidence in our brand are essential, and we are committed to making your shopping experience effortless and enjoyable.

• This policy may be updated from time to time to ensure we continue to provide the highest standards of service and care.