Velasienne

At Velasienne, delivering your carefully curated beauty and skincare products with care and precision is our highest priority. Every order is handled thoughtfully to ensure a seamless, premium experience from checkout to delivery.

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Order Processing

• Orders are typically processed and prepared for shipment within 2–5 business days.

• Processing times may vary depending on demand and product availability, ensuring that each item meets our high standards of quality.

• Once your order is on its way, you will receive a confirmation email with tracking information, allowing you to follow your package every step of the journey.

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Shipping Destinations

• We currently offer shipping within Canada.

• For inquiries about international shipping, our Customer Care team is happy to provide guidance and options.

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Shipping Options & Costs

• Choose from a variety of shipping methods at checkout, including standard and expedited delivery.

• Shipping fees are calculated based on weight, dimensions, and destination, ensuring a fair rate for each order.

• Any free shipping promotions will be clearly indicated at checkout for your convenience.

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Estimated Delivery

• Standard delivery within Canada generally takes 3–7 business days, depending on the selected method.

• Expedited shipping options are also available for faster delivery.

• While we strive for prompt delivery, please note that times are estimates and may be affected by carrier schedules, weather, or unforeseen circumstances.

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Order Tracking

• Upon shipment, you will receive a tracking number to monitor your order in real time.

• This allows you to stay informed and plan for the arrival of your Velasienne package.

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Damaged or Lost Shipments

• We take great care in packaging and handling, but if your order arrives damaged or defective, please contact us immediately with photos.

• In the rare case of a lost shipment, we will collaborate with the carrier to investigate and resolve the issue promptly, ensuring your experience remains effortless.

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Our Commitment

• At Velasienne, we believe that the journey of receiving your beauty essentials should be as delightful as using them.

• We continually strive to provide reliable, elegant, and seamless delivery, so you can enjoy your curated beauty collection with confidence.

• Shipping policies may be updated from time to time, and continued use of our services constitutes acceptance of any updates.