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Velasienne

Shipping Information

At Velasienne, delivering your carefully curated beauty and skincare products with care and precision is our highest priority. Every order is handled thoughtfully to ensure a seamless, premium experience from checkout to delivery.


Order Processing

  • Orders are typically processed and prepared for shipment within 2–5 business days.

  • Processing times may vary depending on demand and product availability, ensuring that each item meets our high standards of quality.

  • Once your order is on its way, you will receive a confirmation email with tracking information, allowing you to follow your package every step of the journey.


Shipping Destinations

  • We currently offer shipping within Canada.

  • For inquiries about international shipping, our Customer Care team is happy to provide guidance and options.


Shipping Options & Costs

  • Choose from a variety of shipping methods at checkout, including standard and expedited delivery.

  • Shipping fees are calculated based on weight, dimensions, and destination, ensuring a fair rate for each order.

  • Any free shipping promotions will be clearly indicated at checkout for your convenience.


Estimated Delivery

  • Standard delivery within Canada generally takes 3–7 business days, depending on the selected method.

  • Expedited shipping options are also available for faster delivery.

  • While we strive for prompt delivery, please note that times are estimates and may be affected by carrier schedules, weather, or unforeseen circumstances.


Order Tracking

  • Upon shipment, you will receive a tracking number to monitor your order in real time.

  • This allows you to stay informed and plan for the arrival of your Velasienne package.


Damaged or Lost Shipments

  • We take great care in packaging and handling, but if your order arrives damaged or defective, please contact us immediately with photos.

  • In the rare case of a lost shipment, we will collaborate with the carrier to investigate and resolve the issue promptly, ensuring your experience remains effortless.


Our Commitment

  • At Velasienne, we believe that the journey of receiving your beauty essentials should be as delightful as using them.

  • We continually strive to provide reliable, elegant, and seamless delivery, so you can enjoy your curated beauty collection with confidence.

  • Shipping policies may be updated from time to time, and continued use of our services constitutes acceptance of any updates.

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              Terms & Conditions

              Velasienne supplies products listed on the Velasienne, and Velasienne websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Velasienne website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...